Either side is also used to working in its familiar environment. But the Development processes for a Software/Product/Service are inter-connected with the Support processes. Development teams and customer service teams generally don’t have the same type of workflows, and that’s perfectly fine. The general reason most teams will want to integrate Zendesk with Jira is to “experience a seamless collaboration between their development and support teams”. Driving Effective Collaboration between the Service desk and Development Teams As less information will fall through the cracks, you’ll not only save time, but it will also result in you providing a better experience for your users. Not a great use of your team’s time! By synchronizing both tools automatically, less information is lost in comparison to the manual route. If you’re manually adding issues in Jira, you’ll also need to manually update the Zendesk ticket whenever a new one is added to the issue. Instead of exchanging support tickets via email, or manually creating Jira issues for every ticket, a Zendesk to Jira integration enables you to automatically create linked issues whenever a ticket is generated. Saving Time by Synchronizing (instead of Copying Data) You’ll likely want to integrate Jira and Zendesk and set up a flexible synchronization for 2 general reasons: 1. GET THE EBOOK Why Integrate Jira with Zendesk?

Common Pitfalls to avoid after setting up the Integration.

How to set up the Jira Zendesk integration (the step-by-step process).

How to Choose the Right Technology for Setting up a Jira Zendesk Integration.

Here is an overview of what we will cover: You will learn more about this, as well as other integration options, throughout this guide.

Note: In this tutorial, we will be using an integration tool called Exalate to set up the integration. By doing so, you’ll save a ton of time for your development team and customer service reps. In this guide, we’ll walk you through a step-by-step process on how to set up a Jira Zendesk integration. An effective Jira Zendesk integration indicates that the synchronization between the two platforms happens seamlessly and automatically. That means no more manual copying of data. You’ll synchronize development and support into a seamless communication process. So, effectively integrating both solutions means you’ll create a powerful collaboration between these teams.

While Jira is the go-to choice for development teams. Zendesk is an amazing tool for customer support.

How to add a user account to jira